FAQ's

What are you doing to help minimize the risk of spreading COVID-19?

Imagine That! Sweet Treats and Tables create edible art in a thoroughly sanitized work environment. Gloves and a mask are required during all elements of production (creating, baking, decorating, wrapping, etc.). Clients may request contactless delivery at any time.

How far in advance can I order my sweet treats? 

We need 2-3 weeks in advance for custom orders. Give us 24-72 hours to respond to you. All large event orders require notification 30 days or more in advance if possible. There is no limit on how far in advance you can place an order or ask questions about an upcoming event. You may send us a picture for inspiration, but we DO NOT replicate pictures, we take pride in our presentation ownership. All late orders booked the same week of an order date/event must be paid in full the same day you order and may require a $25-$50 rush fee.

How do I place an order for sweet treats or dessert catering?

Do you ship orders? 

Yes. We do ship some of our items. Give us a call to discuss your needs. Shipping fees apply.

Can I pay a deposit on my order of sweet treats or dessert catering?

After confirming availability and providing a quote, we will send an invoice and a copy of our policies via email and text. Payment is required within 48 hours to secure your booking. All orders above $300.00 require a 50% deposit. All orders under $300.00 require full payment. Sales are final on all products and goods from Imagine That Sweet Treats and Tables. Your order is a priority to us! Once your deposit is processed, our team starts working to bring your vision to life! 

What forms of payment do you accept?

Imagine That! Sweet Treats and Tables will send an invoice for all transactions. All invoices can be paid using a debit or credit card only. We are not accepting payments sent directly to Cash App, PayPal, Zelle, or any other electronic payment for efficient business practices.

How do I book a FREE Consultation for my upcoming event?

Do you have payment plans for Luxe Dessert Tablescapes and/or Dessert Catering?

Yes, we offer payment plans For Luxe Dessert Tablescapes and/or Dessert Catering that are scheduled 60 days in advance. Payment plans must be followed according to the schedule provided. Failure to adhere to the payment schedule will delay production. Production delay due to non-compliance with the scheduled payment plan can result in the automatic cancellation of services and forfeiture of payments made.

What is included in a Luxe Dessert Table Package?

For a detailed description, please click the button below

Will my information be protected?

Imagine That! Sweet Treats and Tables will protect information such as payment and contact information. All personal information will be handled as strictly confidential. This provision will continue to be effective after the termination of the contract.

Are your products gluten-free or vegan?

Our edible products may contain or encounter milk, wheat, nuts, soy, and other allergens. The Client agrees to notify their guests of this risk and will not hold Imagine That Sweet Treats & Tables harmless for allergic reactions, medical bills, or death. 

Delivery of Consumable Goods 

Unpaid orders will not be delivered. All required payments on orders must be satisfied before delivery. All orders are subject to delivery fees. We do not provide delivery services over thirty miles. If there is a time/date change, venue change, or address change the client is responsible for sending a notification to Imagine That! Sweet Treats and Tables with details promptly. Failure to communicate the change(s) will result in delayed deliveries. Each order is subject to a $20.00 change service fee and additional mileage for delivery. The client or elected representative can choose to pick up orders at the preferred location of Imagine That! Sweet Treats and Tables. All orders are required to be picked up as scheduled due to other pre-scheduled deliveries. Failure to pick up orders promptly will result in delayed deliveries and additional travel fees. We will not be responsible for any damages to the products/goods after delivery or pick-up is completed. If the client or elected representative desires to pick up an order, the client or elected representative assumes all responsibility. The client is responsible for providing an appropriate and secure environment for products/goods. All products/goods can be fragile and require a sturdy foundation and optimal room temperature of 75 degrees or below. If an unavoidable situation occurs there may be a delivery delay. An unavoidable situation is described such as Acts of God, Natural Disasters, an Act of Government such as A Declaration of National or Local Emergency, or Other Incidents Not within the control of Imagine That! Sweet Treats and Tables, i.e., accident, death in the family, illness, or sudden tragic circumstance. In the event, that an unavoidable situation occurs Imagine That! Sweet Treats and Tables will not refund any payments including deposits and delivery fees due to such delays and cannot be responsible for more than the actual paid amount for destroyed products/ goods.